In view of the large number of paediatric patients who require our acute intervention on a daily basis, I strongly urge you to consider very seriously the need for immediate treatment in a doctor’s office. For symptoms such as runny nose, coughing, nausea, diarrhea, etc., always leave your child in home care and monitor symptoms calmly. Contact the doctor or reception if the condition does not improve or if you are worried about more serious problems. From January 2026, we will only treat patients who have made an appointment by phone or email. We are doing this in order to treat as many patients as possible within our office hours. 

I would also like to inform you that we do not issue all forms of certificates, certificates etc. on the spot. A certificate is not just a rubber stamp, the doctor takes full responsibility for what he/she certifies and this requires a review of the complete medical records and therefore time. To this end, our medical professionals work outside normal office hours, and even on weekends. We have a week for routine certificates, and 30 days for medical records extracts. Acute requests for certificates will be charged today with a 100% surcharge.

Enquiries about laboratory results require patience on your part. The laboratory sends out results within a week, special tests even in 2 weeks. I would like to point out here that we do not send out complete lab test results. Ideally, the parent should check in with the patient in the outpatient clinic and have the blood tests evaluated. All patients with a Program of Care beyond what is covered by insurance will receive results with physician commentary when the condition requires it. Physicians do this during non-office hours and on weekends. During office hours, they attend to patients present in person and, to the extent possible, handle telephone.